If you’re wondering what courier software best fits your delivery operations, this guide can help you.
Having a bird’s-eye view at every stage of your delivery operations and customer journey is crucial in achieving business success.
Fortunately, these are easily achieved nowadays with the help of a dependable courier system. There are tons of courier software out there, but which one to get?
I’ve been an entrepreneur for over a decade now, so I know from experience what exactly to look for. Today, I’ll share with you my absolute favorites, including their pricing models, pros and cons, and more.
- What Is The Best Courier Software?
- 1. OnTime 360 – Top Pick
- 2. CourierManager – Best Value For Money
- 3. CXT Software – Most Features
- 4. Track-POD – Instant Dispatch Management
- 5. MyDispatch – Optimize Delivery Routes & Stops
- 6. Tookan By Jungleworks – Feature Smart Analytics
- 7. InstaDispatch – Consolidated Delivery Platform
- 8. Medical Courier Elite – Most Accurate Specimen Tracking
What Is The Best Courier Software?
In a hurry? Here are my top 3 picks: OnTime 360, CourierManager, and CXT Software.
|Best overall. Cloud-based smart courier software. Starts at $39/month.||Best for value. Accessible to small and medium businesses.||Feature-rich. Flexible and diverse courier service. Starts at $299/month.|
|Try OnTime 360||Try CourierManager||Try CXT Software|
1. OnTime 360 – Top Pick
Cloud-Based Courier Software For All Types of Transportation Business [$39 a month]
OnTime 360 landed in my top spot due to its accessibility and flexibility.
This courier software is hosted in the cloud by inception. Therefore, you can access and store all your data anywhere you go.
It also saves your business from additional spending due to constantly upgrading your hardware.
Since it’s cloud-based, we often assume that it can only operate with a strong, reliable internet connection. OnTime 360 changes the norm as it can also work without an internet connection.
Some delivery businesses prefer to host their courier system on their own server.
The good news is, OnTime 360 can support this setup too through their dedicated and managed server version. This version works by permitting you to install it on your chosen dedicated server while managing it on their secured data center.
This courier software is equipped with tons of excellent features, and one best to highlight is the management program.
It provides you with all the management tools that can help you organize the following:
- All users you’ve added to your account (delivery drivers, dispatchers, customers, and managers)
- Locations (all addresses that your company delivered to or picked up from)
- Zone and postal codes (all locations that your company serves)
OnTime 360 supports international operations too.
Therefore, it also provides management tools that can help you manage different currencies, time formats, and other region-specific settings.
Another advantage of this courier software is its flexible mobile apps. All apps can operate on Android and iOS devices.
It’s also designed to support the needs of couriers, drivers, and messengers.
You can organize and manage their assignments in three different lists:
- Route stops
- Unassigned orders
The first two lists are the orders that a driver must accomplish each day or specific period.
Once they have accomplished their assigned orders, they can access the unassigned orders list and let them assign shipments to themselves. If the driver does so, they can access the customer database inside the system to find the customer’s details.
They can perform this task even offline.
Other features they can use are listed as follows:
- Capturing digital signature for Cash On Delivery (COD) collection
- Time clock application
- Barcode scanning
- GPS tracking
Courier businesses are created differently. That’s why OnTime 360 offers tons of APIs and SDKs to address all custom needs.
You can use the APIs via REST or SOAP endpoints as of writing.
All the OnTime 360 courier software features are accessible on its web portal. It’s designed with a clean and intuitive user interface for ease of use.
Pros And Cons Of OnTime 360
|Provide an hour-long initial setup call upon signing up.||It may take a few weeks to set up your account (one week to a month).|
|Also offer managed and dedicated server version.||No available version to install on macOS (must use virtualization tools like Parallels or VMware Fusion)|
|API gives you access to over 500 properties and 90+ functions.||Search function requires improvement (takes time to find what you’re looking for)|
|Extensive online help documentation is available for new users (also includes a setup checklist)||Its interface only supports and displays the U.S. English language.|
|The trial version provides you full access to the features included in the paid plans.|
OnTime 360 Pricing Plan
OnTime 360’s flexibility also applies to its pricing rates. By default, this courier software prices are designed with a monthly fee and a fixed account activation fee.
As your business grows, you can easily adjust your plan’s cost, ensuring that you’ll never pay more than what you use.
Here’s a glance at each pricing plan:
- Essential ($39/mo. + $99 account activation): 2 users included
- Professional ($129/mo. + $99 account activation): 6 users included
- Enterprises ($199/mo. + $99 account activation): 10 users and 14-day trial version are included
- Enterprise Plus ($349/mo. + $99 account activation): 18 users included
You can also request a personalized quote if your business operations require custom solutions.
2. CourierManager – Best Value For Money
Courier Software For SMBs & Enterprises [Custom Pricing]
CourierManager feature-rich courier software solution provides good value for money and ease of use.
The company chose innovative and powerful technology to guarantee success for courier companies. Currently, they offer two separate courier software products, and each is designed to support the needs of small businesses and enterprises.
They’ve included affordable and practical tools for small businesses to get started quickly.
All tools are accessible in the dashboard provided.
The dashboard is built intuitive and easy to use. It’s also designed with an EasyMode function that hides half of the features by default to prevent overwhelming new users.
If you want to enable the hidden features, you can do so with a few simple clicks.
Other features you can access inside your dashboard are listed as follows:
- Dispatch management
- Automate invoicing process
- COD management
- GPS tracking and modern proof of delivery (POD)
- Customer portal (import/export orders)
- Driver app
As standard, the driver app allows you to perform basic tasks like scanning, printing, navigating, and more.
If you want to optimize your courier’s experience, you can also use the app to do the following:
- Optimize delivery routes
- View maps of your next stop and shipments
- Scan a shipment and mark it as picked up or delivered
- Upload in bulk
- Create shipment
- Print Waybills, receipts, COD receipts, daily reports, etc.
Here’s the good news…
CourierManager also supports mobile devices to work as a scanner. They developed this feature solely for warehouses, so your staff can efficiently scan thousands of barcodes daily.
As of writing, it only supports Android devices like Mobile Windows 6.5.
If you want to use other devices, you can use its available API.
Moving on to the courier software for Enterprises, its dashboard also features EasyMode with added customizations. The customization tools are perfect for reflecting your company’s brand or needs.
You can also import, export, and backup your data in excel format.
Another dashboard is provided for cash management. Here, you can auto-generate invoices and other financial settlements.
A client portal is provided for your customers to receive the latest updates (notifications and alerts), track and trace shipments (quickly determine ETAs), and more.
Lastly, additional APIs are available for instant integration with your chosen carriers (global, regional, and local).
Pros And Cons Of CourierManager
|Provide free training sessions and extensive online help documentation for new users (tutorials, videos, and interactive product tours).||No real-time human support through live chat or phone.|
|Regularly perform backups to prevent data loss.||The mobile app is only recommended for Android devices.|
|Include features to manage cash on delivery (COD) transactions and settlements.||Only support Excel file format for importing/exporting reports.|
|Don’t charge additional setup fees for small businesses.|
|Provide separate mobile apps for clients and couriers.|
CourierManager Pricing Plan
CourierManager offers different pricing rates for its two products. You can get started with its courier software for small businesses by signing up with a free account.
The good news is that the free account doesn’t have a time limit, so you can explore it as long as you want.
Once they notice that you are processing higher product volumes, that’s the only time they will charge you. They will provide you with a customized pricing quote based on your volume capacity.
For its courier software for enterprises, you can contact the sales team to request a demo.
3. CXT Software – Most Features
Courier Software For A Wide Range Of Industries [$299 a month]
Most courier software is built to support various business sizes. CXT Software takes another approach by developing its courier system for various industries.
Currently, it serves the following industries:
- Medical and laboratories
- Final mile couriers
- Grocery couriers
- Last-mile automotive
- Pick up and delivery
- Retail couriers
It landed on my top three picks because it’s, by far, the most comprehensive I’ve used and tested.
All features are designed per type of user. Let’s focus first on your operations.
CXT Software is built with an operations app to get complete control over your activities and processes. You can also gather and view all data-driven insights you can use for process improvements and business growth.
All insights are organized inside your dashboard for easy viewing.
Most operation processes are time-consuming. That’s why this courier software provides an automation feature.
Here are other impressive features you can access under the operations app:
- Assisted dispatch software
- Route building tool
- Parcel management
- Driver settlements
- Multiple brands or businesses management
Another app they provide is designed for your clients.
The client app is built to create the best customer experience. The client portal boasts a mobile-first design so that your customers can use it on any device they prefer.
The app includes automated push notifications and alert systems to ensure they are continually updated with their orders.
They can set these features for the following tasks:
- Update estimated time of arrival whenever there are changes made
- Driver is in route
- Package has arrived
Your clients can verify all information in the client portal, where it will show a map (from Google Maps) and display the status, exact location, and driver’s details.
When placing an order, your customers can use the order templates to save time.
This feature allows them to create an order in two simple clicks.
Other features you can access under the client app are listed as follows:
- Generate and customize invoices (templates available)
- Driver settlements
- Fleet financials
- Setup payment provider to pay online
The last app available is designed for drivers.
As the screenshot shows, the driver app works in four simple processes. The driver can accomplish their assigned tasks and organize/access their stop lists.
Through Google maps, they can view accurate directions on getting to their destination.
Once they arrive, they can capture visual proof of delivery. They also can add a status upon delivery (damaged box, left at the door, and others).
Pros And Cons Of CXT Software
|Built with customizable dashboards||The mobile app doesn’t include an offline feature.|
|The geofencing solution is available to create a virtual perimeter of the expected shipment location.||The operations app is only compatible with Windows operating system.|
|Provide newly-enhanced accounting integration – Intuit®, QuickBooks® (online and desktop), Peachtree, Sage®, and Microsoft Dynamics|
|Send SMS or email messages to notify your customers about the shipment status and updates.|
|Offer limitless integrations to streamline business operations and delivery processes.|
CXT Software Pricing Plan
CXT Software is offered in a custom pricing plan. This is intended to ensure you’ll only be charged based on the features you used.
Here are the two pricing plans it offers to give you an idea, including their starting price:
- Professional ($299/mo.): Access unlimited shipments, integrations, and APIs with barcode scanning and more.
- Enterprise ($399/mo.): Provide additional advanced features (smart barcodes, route planning and management, etc.).
Contact the sales representative to get a personalized pricing quote.
4. Track-POD – Instant Dispatch Management
Cloud-Based Courier Software With All-In-One Mobile Solution [$19 a month per driver]
I decided to focus more on software with an incredible combination of dispatch and courier solutions for my next three recommendations.
The first on the list is Track-POD. It’s a cloud-based trucking dispatch software that uses artificial intelligence technology and automation to handle courier management.
Together, they can speed up every operation process without compromising quality and accuracy.
The automation it supports is solely for last-mile delivery. The last mile represents the final stage of the process.
This process stage is known for being inefficient due to various factors like traffic, drive time, and more.
Through automation, you can smoothly optimize and schedule delivery routes. All are based on the location’s traffic conditions and other elements impacting the delivery efficiency.
Most courier software requires you to integrate with different systems to accomplish your tasks. But not Track-POD because they provide you with simple yet effective tools to perform each task.
A good example of this is web forms.
This is the tool you can use to add orders. Importing a CSV-formatted manifest file is also an option.
What are the types of orders you can create and deliver in Track-POD? Currently, there are four:
- Pickup and delivery
- Pickup – hub – delivery
Many still prefer to integrate their system into their account.
This is why they offer standard APIs which you can access and use at any time.
Speaking of, you can also access its management portal using the latest version of web browsers, like:
- Internet Explorer (version 8 and above)
- Google Chrome
- Safari on Mac
Track-POD doesn’t limit you on how many devices you can run it into.
As of writing, there are 18 features included in the software. Most of them are the standard features of courier software (route optimization, PODs, instant notification, etc.).
Here are the unique features it offers:
- Export reports in PDF, XLS, and XLSX file formats
- Generate a customized matrix of reasons why a document hasn’t been signed
- Two-way communication + visual communication
- Fleet optimization
Track-POD is also built with an all-in-one mobile app.
You can get the app on Google Play or App Store. Once you successfully set it up, you can use any of its 18 features.
You can use its Workflow tab to optimize drivers’ operations and set up rules (necessary or obligatory) that they need to perform.
Snapping a photo as proof of delivery is a must. With its mobile app, you can save time with mass POD.
This is ideal for delivering multiple orders with the same client.
The courier is only required to sign once when submitting mass PODs.
Other features the courier can use are listed as follows:
- Capture geotags and timestamps
- One-touch completion function
- QR and barcode scanning
- Direct call to customers
- Vehicle check
The latter feature is delivered to guarantee the safety of the courier.
Pros And Cons Of Track-POD
|It runs well even without integrating your existing business systems.||No automatic creation of orders|
|Can handle simple and complex route planning||Provide a short trial period|
|Dashboards provide a complete view of your delivery completion (successful and not), live updates on status, and more.|
|Mobile apps (Android and iOS) allow drivers and carriers access to their daily tasks and assignments.|
|No country restriction (available in any country around the globe)|
Track-POD Pricing Plan
Track-POD is available in two types of subscriptions. The first subscription type charges per number of drivers you manage on your portal.
There are four pricing plans under this subscription (annual):
- Starter: $19/mo./driver
- Standard: $29/mo./driver
- Advanced: $49/mo./driver
- Advanced Plus: $69/mo./driver
The second pricing set charges per number of orders your business processes:
- 1,500 orders/mo.: $0.19/mo./order
- 3,000 orders/mo.: $0.17/mo./order
- 6,000 orders/mo.: $0.15/mo./order
- 9,000 orders/mo.: $0.13/mo./order
- 12,000 orders/mo.: $0.12/mo./order
It’s designed for a monthly subscription with a limit of 1,000 drivers by default.
Get started for free by signing up for its 7-day trial version.
5. MyDispatch – Optimize Delivery Routes & Stops
Courier Software For Delivery & Trucking Companies [$168 a month]
MyDispatch is the most straightforward courier and dispatch software I’ve used. It’s also built with a web-based platform, so no installations are required.
Upon the completion of your account creation, you can immediately add:
- And services
You can create it all inside your dashboard.
All tools are neatly presented on the top section of the dashboard for quick access. Click your desired option, and its web form will appear.
All web forms boast a clean and straightforward design to prevent confusion.
When fulfilling the customer’s web form, a few of the important fields and tabs you need to fill in correctly are:
- Customer Type (under Client Info): Choose between Net D (end of the billing cycle) or COD
- Office hours: Specify all the days that you want to override the global office hours
- Financials: Indicate interest rate per month, credit limit, and service charge
- Invoicing details: You have the option to enable/disable the map tracker and other printing features
- Billing information: Choose whether to print the billing statement or send it via email
- Address list: List down all available addresses to which the client wants their order to be delivered.
When adding new drivers, make sure to assign a driver ID number for a quick search.
You must also include the following details:
- Date hired/terminated
- License info
- Payment detail (including commissions)
- And and image
It also includes a Memo tab where you can write additional information.
Lastly, adding orders can be performed in two ways – manual encoding and importing excel files.
Once the order has been placed, you can create delivery tickets and rate them based on their location (distance), postal, weight, and more. To ensure your driver won’t get lost or stuck in traffic, you can optimize their routes.
Pros And Cons Of MyDispatch
|Provide robust servers and other security features to protect your data||Limited online documentation is available for new users (five videos only)|
|Allows to optimize stops and manage multiple vehicles||Customer support isn’t impressive (difficult to contact and receive a response)|
|Calculate street-to-street distances|
|Mobile app (iOS and Android) is designed for barcode scanning, signature capture, real-time driver tracking, and more.|
MyDispatch Pricing Plan
MyDispatch courier software is offered in five monthly subscription plans. One of its primary differences is the type of features included and the number of users.
Here’s a glance at each plan:
- Single user ($168/mo.): Include features like creating delivery tickets and invoices, calculating street-to-street distances, and optimizing your routes and schedules.
- Five users ($595/mo.): Additional two-way text messaging and tracking
For 10 to 100 users, all features included are similar to the fiver-user plan:
- Ten users: $995/mo.
- Twelve users: $1,295/mo.
- Twenty-five users: $1,495/mo.
- One hundred users: $1,995/mo.
All pricing plans include a 30-day free trial version to allow you to explore the platform risk-free.
6. Tookan By Jungleworks – Feature Smart Analytics
Courier Dispatch & Delivery Software For On-Demand Businesses [$29 a month]
Logistics, transportations, and manufacturing are the common business types that embrace the technology of courier and dispatch systems.
But as years pass, businesses of most types are now managing their own courier delivery services. Carwash, beauty service, laundry, and eCommerce are a few of these business types.
If your business belongs to any of these types, Tookan By Jungleworks is a great software to start with.
You can access the portal provided on any device (desktop, tablets, and mobile) and the latest versions of web browsers. For mobile devices, Android is the supported operating system.
Once you’re done setting up your account, you can start onboarding your agents (delivery persons).
You can do it one at a time or in bulk. If you choose the latter option, import your list in a CSV file format.
Make sure all email addresses and usernames are unique to prevent encountering errors.
The import option is also applicable for creating multiple deliveries.
You can add an extension if you want to create a unique Agent Sign-Up option on the agent app. To speed up the process, you can choose from any pre-designed templates available on the app.
Creating a custom template is also an option.
As standard, Tookan provides the following features:
- Setting up instant alerts to keep agents, dispatchers, and customers updated
- Automate the job assignment process
- Schedule all jobs
- Optimize routes
- Record and schedule all return orders for next-day delivery
- Snap proof of delivery and collect digital signatures
- Real-time delivery tracking
- Generate and print reports
- Process shipments by scanning barcodes
Pros And Cons Of Tookan
|Work seamlessly with POS and eCommerce platforms like WooCommerce and Shopify (using Zapier)||Route optimization, branded agent app, and dashboard come with an additional fee.|
|Its interface is multilingual (supports 20+ languages).||The knowledge base can confuse new users (documentation of products is not well-sorted).|
|Allows you to import CSV files for adding a large number of agents|
|Manage and track long-haul deliveries using Tookan Logistics to improve your supply chain’s efficiency.|
Tookan Pricing Plan
Tookan By Jungleworks is offered in five subscription plans.
Each plan is designed based on the current stage of your business:
- Early stage ($29/mo.): Provide a limit of 200 tasks a month
- Startup ($89/mo.): Provide a limit of 700 tasks a month
- Growth ($189/mo.): Provide a limit of 2,000 tasks a month
- Standard ($359/mo.): Provide a limit of 5,000 tasks a month
- Enterprise (Custom pricing): Ideal for businesses that process more than 50,000 transactions a month or manage 500+ agents.
The first four subscription plans include a 14-day free trial version where you can add an unlimited number of agents and tasks.
The enterprise, on the other hand, you will need to get in touch with a sales representative and request a personalized demo and/or pricing quote.
7. InstaDispatch – Consolidated Delivery Platform
Cloud-Based Courier Management Software For Small & Mid Sized Courier & Logistics Companies [$70 a month]
If you’re looking for comprehensive courier management software, look no further than InstaDispatch.
Easy to use and deploy are its main game. Everything is hosted in the cloud server, so no installations are required.
You can access it on any computer device.
As standard, you can track your drivers and vehicles in real-time through their unique IDs. You can determine their exact location, and its system will automatically record them.
You can also eliminate the manual encoding of information.
InstaDispatch allows you to import bulk information in a CSV file. Generating reports like invoices and shipping labels is also made easy.
Use its built-in report designer to customize the report.
Like most courier software, it also comes with a driver mobile app. Though it’s essential to run it with a stable internet connection, it can also operate offline.
The only thing the dispatchers can’t perform offline is submitting orders and making other changes.
As of writing, InstaDispatch runs on all Android devices (version 7 and higher) and iOS (version 6 and higher).
The driver app can perform the following functions by default:
- Capturing PODs and digital signatures as proof that customers received the deliveries.
- Optimizing processes
- Accurate tracking of parcels
- Scan parcels and mark them delivered or collected
If you want to expand its functions, you can always use its APIs.
Since InstaDispatch is also delivery management software, you can use its incredible features:
- Same-day delivery (local or international)
- Customer booking portal
- Route planner and optimizer
- Flexible pricing engine
- Generate and print labels and custom documents
Recently, a new software update was released. It added tons of new features. A few to highlight are the invoice template configuration (manage the footer and header text), ten new features available for the iOS app, and verifying the delivery address.
Pros And Cons Of InstaDispatch
|The mobile app can operate offline (compatible with Android 7/iPhone 6 versions and higher).||Only support CSV file format for importing bulk information|
|When smartphones suddenly lose signal, the app will save the current data and automatically sync them once it detects a signal.||Limited online payment provider is supported (Stripe only)|
|Include a booking and tracking widget that permits you to offer your services on your business website.|
InstaDispatch Pricing Plan
InstaDispatch is offered in four subscription plans that are primarily designed based on your business size:
- Small ($70/mo.): Provide a limit of 500 for shipments, one warehouse/hub, two active drivers, and more.
- Medium ($200/mo.): Provide a limit of 1,500 for shipments, one warehouse/hub, five active drivers, and more.
- Large ($400/mo.): Provide a limit of 3,000 for shipments, five warehouses/hubs, unlimited active drivers, and more.
- Enterprise ($830/mo.): Provide a limit of 6,000 for shipments, unlimited warehouses/hubs, and more.
Do you want to start free?
You can do so by signing up for its 14-day trial version or requesting a 30-minute demo.
8. Medical Courier Elite – Most Accurate Specimen Tracking
Courier Software For Outreach Laboratories & Hospital Systems [Custom Pricing]
Delivering all the medical supplies on time or as early as possible is crucial. That’s why for my last recommendation, I chose the most reliable medical courier software.
Medical Courier Elite (MCE) is a cloud-based system where you can manage your day-to-day operations.
A few of the daily operations it covers are listed as follows:
- Real-time tracking of couriers
- Create or edit dispatches, dynamic/static routes, and more
- View and monitor specimen/supply pickup and delivery information
Ease of use is also kept in mind in building the software’s interface.
This is intended to ensure you can get your courier service up and running, hassle-free. The company also provides online training to learn the ins and outs of the platform quickly.
MCE recommends using purpose-built mobile computers with cellular service in operating the app.
Reliability and accuracy are the primary reasons, particularly for intensive scanning and tracking applications. It’s more pricey compared to using a smartphone.
However, its durability guarantees long-term use.
The latest version of this courier software supports purpose-built mobile computers with the Android operating system.
What if the mobile device gets stolen, broken, or lost?
No need to worry because MCE will help you troubleshoot the problem. For added security, its mobile device manager system will wipe off all lost or stolen devices.
Problems often occur at the most inconvenient time.
The software includes an emergency alert feature to ensure the courier’s safety. All the courier needs to do is click the emergency alert link.
The MCE’s system will auto-transmit the alert to all the laboratories admin saved in the courier’s GPS location.
How about a loss of signal?
MCE resolved the problem by adding offline and auto-sync features. When the mobile app detects no signal, the courier can save all the information on their mobile device.
When it detects a solid signal, it will automatically sync all data.
Pros And Cons Of Medical Courier Elite (MCE)
|Do not store or access patient medical information||Limited mobile devices are supported (Honeywell Dolphin CT60 and the Zebra TC56)|
|All training are done online (additional fee is charged for on-site training)||Only operate in the U.S.|
|Scan all types of barcode formats (Codabar, QR, Barcode 128, Barcode 39, etc.)|
|Provide excellent 24/7 helpdesk support|
Medical Courier Elite (MCE) Pricing Plan
Medical Courier Elite Software is available in a custom pricing plan. The total price is calculated based on the following sections:
- Annual subscription
- Hardware cost
- Set-up cost
- Support cost
MCE also considers the business size to ensure its affordability, particularly for smaller businesses and startups.
Contact the sales team now to schedule a personalized demo and pricing quote.
Courier service plays a crucial role in both business and people’s lives.
Out of the 7+ courier software I’ve recommended, I’ve chosen CourierManager as the best solution for all business sizes. You can deploy and use it quickly and efficiently, hassle-free.
These are made possible by creating the interface with tons of free training, online documentation, and EasyMode function.
Do you need more assistance? You can rely on its helpdesk support team.
If you sign up with the Enterprise plan, you can customize the platform to support your heavy-volume operations (local and international).